GOV.UK
Today more than most days...
Today more than most days I think about genealogy, values, keys and genocide. I think about my mum. She was a daughter, a sister, a wife, a mother, a grandmother. I miss her every day but by and large she …
Amanda McFeeters
Supporting users through improved shared services
Improving end-user experience is at the heart of shared services transformation. Delivery Director Amanda McFeeters shares how her team is working with departments and shared service providers to listen to and support users through improved processes and services.