As Black History Month comes to a close for another year, I have again been reminded of the importance of listening to each other. By taking time, we can learn so much about our colleagues, where they have come from, …
As GSS marks its first birthday, programme support manager Suzanna Downie reflects on the past year and its highlights, achievements and successes.
Improving end-user experience is at the heart of shared services transformation. Delivery Director Amanda McFeeters shares how her team is working with departments and shared service providers to listen to and support users through improved processes and services.