In my previous blog in July, I shared the insights we have gained in shared services since January 2018. Today, I want to share our new, refreshed Strategy. While technology, service models, the commercial environment and user expectations will continue …
Our new digital solutions aim to make civil servants' lives easier so they can focus on supporting government priorities. Find out more about the work we've been doing.
Improving end-user experience is at the heart of shared services transformation. Delivery Director Amanda McFeeters shares how her team is working with departments and shared service providers to listen to and support users through improved processes and services.
Innovations in technology are integral to our vision for shared services transformation. Technology Director Mark Thompson highlights some of the initiatives we are working on to make government digital from the inside.
Government Shared Services (GSS), in collaboration with departments, is working to transform shared services across government. Strategy Director Andy Helliwell tells the story of GSS and shares its vision for the future.